FAQs
1. What products do you offer?
We offer a range of high-quality beauty products designed to enhance your skincare and makeup routine. Our collection includes skincare products, makeup, beauty tools, and more. Each product is carefully crafted to deliver exceptional results and meet your specific beauty needs.
2. How do I place an order?
To place an order, browse our product categories, select the items you wish to purchase, and add them to your cart. When you’re ready, proceed to checkout by entering your shipping and payment information. After confirming your order, you’ll receive a confirmation email with a summary of your order and tracking information.
3. What payment methods do you accept?
We accept various payment methods, including [credit cards, debit cards, PayPal, etc.]. If you encounter any payment issues, please contact our customer support team for assistance.
4. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also log in to your account on our website to view your order status and tracking information.
5. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on your location. During checkout, you will see the available shipping options and costs for your region.
6. How can I contact customer support?
For any questions or assistance, you can contact our customer support team via:
- Email: info@sanaofficial.co
- Email: sanaofficialshop@gmail.com
We strive to respond to all inquiries as quickly as possible.
7. Are your products cruelty-free?
Yes, all our products are cruelty-free. We are committed to ethical practices and do not test our products on animals.
8. How can I stay updated on new products and promotions?
To stay informed about our latest products, promotions, and exclusive offers, subscribe to our newsletter at the bottom of our homepage. You can also follow us on social media for updates and beauty tips.
9. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately. Provide your order number and details about the issue, and we will work to resolve the situation promptly, including arranging for a replacement or refund if necessary.